New on-street parking permit registration system launches in June

Beginning in June 2025, the City is improving the process of renewing or applying for on-street parking permits through the launch of a new online system that will streamline operations and be more convenient for the user. This new system will be accessible from MyServiceOttawa, a one-stop shop service where you can manage things like water billing, waste collection needs and now, select on-street parking permits. Rather than needing to submit a new application each time your permit is set to expire, certain permits like monthly on-street residential passes will be eligible for automatic renewals. The system will store the necessary information should you ever need another parking permit, enhancing customer experience and service delivery. It covers the following parking permits:

• Residential
• Temporary consideration
• Small business ID card
• Guest
• Daycare
• Visitor
• Special events – including funerals
• Volunteer
• Healthcare
• Musician and artist loading
• Replacement

This new parking permit management system will not impact eligibility requirements, as the criteria will remain the same. All active permits will automatically be migrated into the new system, and current permits will not need to be replaced until they near their expiry date. To apply for a new permit or renewal on the new system, clients must have or create a My ServiceOttawa account. Anyone who currently has a valid on-street parking permit that will soon be up for renewal should create an account as soon as possible. Permit applications unavailable May 29 to June 3 A short “blackout” period will take place between Thursday, May 29 and Tuesday, June 3 in order to accommodate the migration of existing permit data into the new Parking Permit Portal. During this time, the permit application forms will be unavailable and permit renewals and new applications cannot be submitted. Anyone needing a new permit or renewal should apply before 4 pm on May 29 to avoid any delays. All permit holders, including those whose permits are set to expire during this period, will be contacted individually by email with details on how to renew their permits. Funeral homes, who may need to request a special event parking permit, will also be contacted. Additionally, all those impacted by the blackout period will be notified once the new system has been launched. If you require a parking permit during the blackout period and believe that your situation qualifies as urgent, please call 3-1-1 and dial option 6 to speak to an agent. Alternate and accessible declaration options available Alternate and accessible options are available for residents who require accessibility-related supports and for those without access to the internet or digital devices – such as computers, tablets and other hand-held devices:

• Call 3-1-1
• Call 613-580-2401 for TTY
• Call 613-580-2400 to contact the City using Canada Video Relay Service

For more information on City programs and services, visit ottawa.ca, call 3-1-1 (TTY: 613-580-2401) or 613-580-2400 to contact the City using Canada Video Relay Service. You can also connect with us through Facebook, Bluesky, X (formerly Twitter) and Instagram.