RBC tells customer she's responsible for $14K stolen from account in bank investigator scam

When Melissa Plett got a fraud alert call from a number at the Royal Bank of Canada last month, she didn't suspect she'd lose $14,510 as part of a scam where fraudsters pose as bank investigators. Though victims can seek reimbursement, banks often reject the request, or provide only a partial refund. Some consumer advocates argue banks need to pay up in full.