CRA looking at AI, training to help call centre staff provide accurate answers | Unpublished
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Source Feed: CBC News - Ottawa
Publication Date: October 28, 2025 - 20:00

CRA looking at AI, training to help call centre staff provide accurate answers

October 28, 2025

A senior official working at the Canada Revenue Agency says the agency is looking to artificial intelligence and better training to help call centre agents provide more accurate answers to taxpayers.



Unpublished Newswire

 
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